Healthcare Provider Resources
The HQCA produces publications and materials to help health professionals work toward improvement in areas of health service quality and patient safety. These checklists, toolkits, and frameworks provide a starting point and enable teams or individuals to take action or adopt new attitudes, and by doing so enact positive change.
Patient Concerns Management Framework
We’ve published an updated framework to effectively manage the expression of concerns.
2017 Patient Experience Award Recipients Announced
Patient Experience Awards once again highlight the amazing work underway in the province to make positive impacts on the patient experience.
Video - Patient Experience Awards: Inspiring Positive Change
Complete webcast and slides from our inaugural Patient Experience Awards.
Patient Experience Awards
Winners announced of inaugural Patient Experience Awards