This framework guides healthcare providers through a process of open disclosure when a patient experiences unanticipated harm. Supporting materials include posters, a patient brochure, wallet cards, and a checklist for healthcare providers.
To help educate healthcare providers and physicians about disclosure, we continue to support the training of situation managers for the disclosure process and local facilitators for the U.S.-based Institute for Healthcare Communication’s Disclosure of Unanticipated Medical Outcomes program (DUMO). DUMO is the standard for disclosure-skills training that supports the establishment of disclosure policies in the acute-care sector of Alberta’s health system.
Download a copy of the Framework More →
Download a copy of the educational posters - individual poster PDFs are available upon request More →