Managing Disruptive Behaviour in the Healthcare Workplace – Provincial Framework
This publication, which expands on an earlier document developed by the College of Physicians and Surgeons of Alberta (CPSA), provides background and context about the issue of disruptive behaviour in the workplace, including its effect on patient safety, and includes management strategies both individuals and organizations may use if faced with the issue.
The accompanying Resource Toolkit is intended to support organizations in developing proactive policies and processes to address potentially disruptive behaviours before they negatively impact patient care. It contains sample templates, checklists, tools and other sample documents to support a behaviour-related initiative.
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