Patient Concerns Management

Refreshed in 2017, this updated framework provides guiding principles, a Patient Concerns Management Model, suggested process steps, and practical assistance to facilitate a consistent approach to patient concerns management and resolution processes throughout the province. It can also be used as an assessment tool for those with current practices and policies in place.

Patient Concerns Management

Download a copy of the Framework. Please note, this is an updated version posted June 2017 to reflect minor typographic changes from the original. More →