Civility describes an interaction that is respectful, transparent and inclusive. Andrew Neuner describes how it applies to conversations in healthcare.
FOCUS ON HEALTHCARE The FOCUS on Healthcare initiative is a new dynamic online reporting tool developed by the Health Quality Council of Alberta (HQCA). Displayed via a website, the tool will allow users to navigate data through user-friendly,
Before we forge ahead toward this common destination of quality in healthcare, what conditions create an ideal and trusted space to pursue these dimensions? Andrew Neuner, HQCA CEO weighs in.
Together with patients, families, citizens and healthcare providers, Alberta Health Services is launching the first in a series of topics for Albertans to understand the healthcare landscape. Healthcare 101 is an online information series
Registration is now open for the 2018-19 Certificate in Patient Safety & Quality Management Course. This is an accredited academic course recognized throughout Canada as a highly sought-after certification. Register now as enrollment is
We’ve updated all the charts on the HQCA’s FOCUS on Emergency Departments website with new data. The time period for the new data is the fourth quarter of the 2017-18 fiscal year (January, February, March). FOCUS on Emergency Departments
Dr. Greg Powell, O.C., MD FRCPC The business of any healthcare system is that of helping people. When people think about their healthcare experience, they reflect on the care they received and what happened to them, or the outcomes of
The Health Quality Council of Alberta (HQCA) today released results of a 2017 survey of family experiences with long-term care facilities across Alberta. The Long-Term Care Family Experience Survey, completed by the HQCA four times over the last
Today the HQCA announced four recipients of its 2018 Patient Experience Award. We encourage you to read about the recipients here. As part of this award, the winners will receive funding to participate in a patient experience, quality, or
Read all about the special keynote address from Gordon Smith, titled “Aircraft Carriers, Nuclear Power & Healthcare. What do they have in common? Not enough! (Unfortunately.) Getting to High Reliability in Healthcare.” HQCA hosted the