Charlene is Chief Executive Officer of the HQCA. Charlene has been with the HQCA since 2004, and oversees daily operations, while providing expertise and guidance to ensure the organization meets its legislated mandate and strategic and business plan objectives. She has more than 30 years’ experience in healthcare and has held a variety of leadership roles. Prior to joining the HQCA, Charlene worked within the former Calgary District Hospital Group and Calgary Health Region, Calgary Laboratory Services, and Carewest.
In addition to her formal training as a medical laboratory technologist where she started her career in healthcare, Charlene holds a Master of Business Administration in Executive Management from Royal Roads University.
Lisa BrakeABC, CHE
DIRECTOR, COMMUNICATIONS & ENGAGEMENT
Lisa BrakeABC, CHE
DIRECTOR, COMMUNICATIONS & ENGAGEMENT
As Director, Communications, Lisa advises and collaborates within the HQCA to ensure the organization maintains its positive reputation for transparency, credibility, and objectivity. With expertise in strategic communications and planning, media relations, writing and editing, issues management and stakeholder communications, Lisa has oversight for all communication activities within the organization, ensuring its healthcare partners and the public are engaged in the HQCA’s work in a way that is meaningful and appropriate.
Prior to joining the HQCA, Lisa held a variety of communications roles spanning 15 years in several organizations including FortisAlberta and the Alberta Electric System Operator. Lisa holds a Bachelor of Arts in Communications Studies from the University of Calgary and is an Accredited Business Communicator through the International Association of Business Communicators.
Mollie ColeMN, RN, CGC (C)
Director, Health System Improvement
Mollie ColeMN, RN, CGC (C)
Director, Health System Improvement
As Director, Health System Improvement, Mollie oversees a team focused on improving the quality of Alberta’s health system. This involves developing and implementing new initiatives using innovative approaches to enhance health system quality and patient safety.
Markus LahtinenPHD, CHE
Director, Health System Analytics
Markus LahtinenPHD, CHE
Director, Health System Analytics
As Director, Health System Analytics, Markus oversees the HQCA’s measurement and analytical functions, as well as many of the monitoring and reporting functions such as population-level surveys and health system performance reporting. This involves survey and administrative data analytics, and survey development, methodology, and reporting. Markus plays a key role in the HQCA’s use of objective information to drive actionable improvement that enhances quality healthcare.
Markus joined the HQCA in 2009 following a career with Statistics Canada’s Research Data Centre at the University of Calgary where he was responsible for managing and coordinating daily operations, and conducting population research. He collaborated with other multidisciplinary teams from across Canada to identify and implement strategic and systematic changes to the program.
Markus holds a PhD in sociology with a specialization in health research from the University of Calgary and a Master of Arts from Lakehead University. He has training in both quantitative and qualitative methods.
Jessica WingB.COMM. CA
Director, Financial Services
Jessica WingB.COMM. CA
Director, Financial Services
Jessica is Director, Financial Services with the HQCA, and has accountability for all financial systems and controls within the organization. She is a Chartered Accountant with more than 10 years of work experience in a variety of industries. Prior to joining the HQCA, Jessica spent seven years with an oil and gas service company working in a variety of financial roles and for a number of different projects. Her career also includes time with Ernst & Young providing assurance and advisory services to both public and private sector enterprises.
Jessica holds a Bachelor of Commerce from the University of Calgary and she has her Chartered Accountant designation through the Institute of Chartered Accountants of Alberta.
Walie AktaryMSC
Lead, Health System Analytics
Walie AktaryMSC
Lead, Health System Analytics
Jennifer Badock
Administrative Assistant, Health System Analytics
Jennifer Badock
Administrative Assistant, Health System Analytics
Carmelle BoloMSC
Lead, Health System Analytics
Carmelle BoloMSC
Lead, Health System Analytics
Tim Cooke
Senior Lead, Health System Analytics
Tim Cooke
Senior Lead, Health System Analytics
Guy Desantis
Senior Advisor, Communications
Guy Desantis
Senior Advisor, Communications
Alisa EatonBBA
Senior Analyst, Finance
Alisa EatonBBA
Senior Analyst, Finance
Jessica Gish
Lead, Health System Analytics
Jessica Gish
Lead, Health System Analytics
Claudia Gonzalez
Executive Assistant to the CEO & Corporate Secretary
Claudia Gonzalez
Executive Assistant to the CEO & Corporate Secretary
Shannon Hoffer
Payroll & Benefits Administrator
Shannon Hoffer
Payroll & Benefits Administrator
Anila Hussaini
Lead, Health System Improvement
Anila Hussaini
Lead, Health System Improvement
Jeanette JacksonPHD
Lead, Health System Improvement
Jeanette JacksonPHD
Lead, Health System Improvement
Amber Kalyn
Senior Advisor, Communications
Amber Kalyn
Senior Advisor, Communications
Jack Ma
Lead, Health System Analytics
Jack Ma
Lead, Health System Analytics
Cassandra MacBeth(currently on leave)
Senior Advisor, Communications
Cassandra MacBeth(currently on leave)
Senior Advisor, Communications
Ashi Mehta
Lead, Health System Improvement
Ashi Mehta
Lead, Health System Improvement
Rhonda PouliotMA (CT) BCS (MLS) MLT
Lead, Collaborative Learning & Education
Rhonda PouliotMA (CT) BCS (MLS) MLT
Lead, Collaborative Learning & Education
Jody PowMA
Senior Data Manager & Lead
Jody PowMA
Senior Data Manager & Lead
Holly Rachynski
Communications & Engagement Coordinator
Holly Rachynski
Communications & Engagement Coordinator
Maz RahmanMHA
Lead, Health System Improvement
Maz RahmanMHA
Lead, Health System Improvement
Ryan ReyesMSC
Lead, Health System Analytics
Ryan ReyesMSC
Lead, Health System Analytics
Melissa RolfeMA, APR
Senior Advisor, Communications
Melissa RolfeMA, APR
Senior Advisor, Communications
Dianne SchaefferMOS
Executive Assistant to the Executive Director
Dianne SchaefferMOS
Executive Assistant to the Executive Director
Sanita ShapkaMA
Senior Advisor, Communications
Sanita ShapkaMA
Senior Advisor, Communications
Jonas ShultzMSc EDAC CPR
Specialist, Human Factors
Jonas ShultzMSc EDAC CPR
Specialist, Human Factors
Roland SimonMA
Lead, Health System Analytics
Roland SimonMA
Lead, Health System Analytics
Trenton Smith
Analyst, Health System Analytics
Trenton Smith
Analyst, Health System Analytics
Sonja Smith
Lead, Health System Analytics
Sonja Smith
Lead, Health System Analytics
Lana Socha
Senior Analyst, Health System Analytics
Lana Socha
Senior Analyst, Health System Analytics
Paulo Sousa
Senior Analyst, Health System Analytics
Paulo Sousa
Senior Analyst, Health System Analytics
James StroudRN MHS
Lead, Health System Improvement
James StroudRN MHS
Lead, Health System Improvement
Kristina Watkins
Senior Advisor, Engagement
Kristina Watkins
Senior Advisor, Engagement
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