In collaboration with Alberta Health (AH) and Alberta Health Services (AHS), we conducted surveys of residents and family members between July 2022 to March 2023 in facility-based continuing care across Alberta. The information collected and analyzed gives voice to residents living in these facilities and their families, and is shared with each site, Alberta Health, operators, and leaders in continuing care to help inform improvements. Ultimately, these results are intended to guide reflection and assist in identifying quality improvement opportunities.
Facility-based continuing care operators received site-specific survey results in the summer of 2023, which provided detailed information about their site that can be used for ongoing monitoring and quality improvement.
FOCUS on Healthcare
In addition to these reports, we have updated measures for supportive living and long term care on our FOCUS on Healthcare website. This tool allows further interaction with the data. Visit FOCUS.
Alberta Continuing Care Act language effective April 1, 2024. Historical references to home care and facility-based continuing care (including home care, designated supportive living, and long term care) may not reflect the updated language or terms found in the new Alberta Continuing Care Act. Refer to the Alberta Health Services Continuing Care Glossary for definitions.
This study was conducted in long-term care (LTC) and designated supportive living (DSL) to better understand resident and family member experiences and perceptions about public health orders and their implementation by sites during the most restrictive time of the COVID-19 pandemic (March to July 2020).
The COVID-19 Continuing Care Study results are presented at the provincial level in two reports, one report focuses on survey results from family members and the other focuses on what was heard from in-depth interviews and a survey with residents. The HQCA also produced 284 individual site-level reports for participating sites/organizations to help them determine what was working well and what could be improved in their specific care setting. More information on these reports can be obtained by contacting the site administrator.
The study was conducted in partnership with Alberta Health and Alberta Health Services.
THANK YOU
The HQCA would like to thank the residents and family members who took the time to share their experiences. These reports provide a voice for residents and family members and an opportunity for that voice to be heard and shared across the health system.
From January to March 2020, the HQCA interviewed 27 residents from 18 designated supportive living sites across Alberta.
The study sought to understand what factors contributed to residents’ experiences and to explore if their experiences differed based on whether they lived in a high- or low-ranking site according to the Overall Care Rating the site received from the 2019 HQCA Designated Supportive Living Resident Experience Survey.
Although these interviews were completed in early 2020, prior to the COVID-19 pandemic, the findings provide a better understanding of residents’ experiences that can help leaders, operators, and staff learn how best to support residents as individuals throughout their entire designated supportive living journey.
This work was a follow-up to a pilot study completed in 2017.
Alberta Continuing Care Act language effective April 1, 2024. Historical references to home care and facility-based continuing care (including home care, designated supportive living, and long term care) may not reflect the updated language or terms found in the new Alberta Continuing Care Act. Refer to the Alberta Health Services Continuing Care Glossary for definitions.
Notification to Albertans: Unauthorized disclosure of health information
This study was conducted in long-term care (LTC) and designated supportive living (DSL) to better understand resident and family member experiences and perceptions about public health orders and their implementation by sites during the most restrictive time of the COVID-19 pandemic (March to July 2020).
The COVID-19 Continuing Care Study results are presented at the provincial level in two reports, one report focuses on survey results from family members and the other focuses on what was heard from in-depth interviews and a survey with residents. The HQCA also produced 284 individual site-level reports for participating sites/organizations to help them determine what was working well and what could be improved in their specific care setting. More information on these reports can be obtained by contacting the site administrator.
The study was conducted in partnership with Alberta Health and Alberta Health Services.
Alberta Continuing Care Act language effective April 1, 2024. Historical references to home care and facility-based continuing care (including home care, designated supportive living, and long term care) may not reflect the updated language or terms found in the new Alberta Continuing Care Act. Refer to the Alberta Health Services Continuing Care Glossary for definitions.
The HQCA surveys residents and family members at designated supportive living facilities across Alberta about their experiences with care and services. The information we collect and analyze is shared with each designated supportive living facility, Alberta Health Services (AHS) and Alberta Health to help inform future improvements. Information on site-level reports may be obtained from the respective site.
The most recent surveys were conducted in the summer of 2019 in collaboration with Alberta Health and AHS. The findings from these surveys were released in 2020. This is the third time the HQCA has conducted these designated supportive living surveys; previous reports were released in 2017 and 2015.
Alberta Continuing Care Act language effective April 1, 2024. Historical references to home care and facility-based continuing care (including home care, designated supportive living, and long term care) may not reflect the updated language or terms found in the new Alberta Continuing Care Act. Refer to the Alberta Health Services Continuing Care Glossary for definitions.
Alberta Seniors Home Care Client Experience Survey
From April to September 2024, we surveyed home care clients on their experiences with the services they receive. This survey was conducted with the cooperation of Alberta Health Services and Alberta Health.
Currently, we are analyzing findings to combine all the responses into provincial and provider reports (sample size permitting) for continuing care leaders and home care providers to plan and improve services.
Question about the survey underway can be emailed to: homecare@hqca.ca
Previous Alberta Seniors Home Care Client Experience Surveys
The HQCA conducted home care surveys in 2015 (report released in 2016) and 2018/19 (report released in 2019) that captured feedback from seniors, ages 65 and older, about their experience with long term supportive or maintenance home care services.
Alberta Continuing Care Act language effective April 1, 2024. Historical references to home care and facility-based continuing care (including home care, designated supportive living, and long term care) may not reflect the updated language or terms found in the new Alberta Continuing Care Act. Refer to the Alberta Health Services Continuing Care Glossary for definitions.
