Alberta Health Services Emergency Medical Services Incident Review

This review looked at the Emergency Medical Services (EMS) response time to a fatal dog attack in Calgary, Alberta on June 5, 2022. 

Chart Review of Fixed-Wing Medevac Patients Who Landed at the Edmonton International Airport

Findings and recommendations from a review of the transport and care provided to critically-ill and time-sensitive medevac patients since the March 2013 Edmonton City Centre Airport closure.

Emergency Department Survey

The HQCA surveys Albertans about their experience at select emergency departments (EDs) in the province (see list below). We share the information we collect with Alberta Health Services to help inform future improvements.

For more information: Emergency department patient experience survey FAQ

We also report a selection of the results publicly via our online monitoring tool, FOCUS on Healthcare. The emergency department area of FOCUS on Healthcare features interactive charts that are updated quarterly (every three months) and present emergency department administrative data as well as patient experience survey data.

Adding Patient Reported Outcome Measures (PROMS) to our emergency department experience survey
Some patients who participate in the HQCA’s emergency department experience survey may be contacted by the HQCA to participate in an additional study that is testing a new questionnaire about emergency department outcomes. Click here for information about this study.

Currently, the HQCA conducts patient experience surveys in the following emergency departments:

  • Alberta Children’s Hospital, Calgary
  • Chinook Regional Hospital, Lethbridge
  • Foothills Medical Centre, Calgary
  • Grey Nuns Community Hospital, Edmonton
  • Medicine Hat Regional Hospital, Medicine Hat
  • Misericordia Community Hospital, Edmonton
  • Northern Lights Regional Health, Fort McMurray
  • Peter Lougheed Centre, Calgary
  • Queen Elizabeth II, Grande Prairie
  • Red Deer Regional Hospital, Red Deer
  • Rockyview General Hospital, Calgary
  • Royal Alexandra Hospital, Edmonton
  • South Health Campus, Calgary
  • Stollery Children’s Hospital, Edmonton
  • Sturgeon Community Hospital, St. Albert
  • University of Alberta Hospital, Edmonton

 

Review of Operations of Ground Emergency Medical Services (EMS) in Alberta

This review examined the implications for quality and patient safety with respect to ground emergency
medical services in Alberta.

Quality of Care and Safety of Patients Requiring Access to Emergency Department Care and Cancer Surgery and the Role and Process of Physician Advocacy

A review looking into whether the quality of care and safety of patients requiring access to emergency department (ED) care and cancer surgery were compromised due to extended lengths of waits for required services.