Blog and Stories

HQCA News

HQCA contributes to the Canadian Health Care Facilities standard

September 28, 2018
The Health Quality Council of Alberta is helping to plan the hospitals of the future. We have contributed to the new CSA Z8000 Standard for planning and design for new healthcare facilities in Canada. CSA-Z8000 is a publication of the...
HQCA Matters Blog

Re-imagine: Building a high-performing team

September 24, 2018
Kristina Watkins, HQCA employee and alumna Re-Imagine facilitator, shares a bit about the HQCA’s approach to building a high-performing team. What an interesting time to be asked to write about the HQCA’s approach to building a high-performing team. I am feeling anxious...
Quality Exchange

Quality Exchange

September 20, 2018
Introducing a new program from the HQCA. Quality Exchange shares information about positive things happening in Alberta’s healthcare system. Whether it’s featuring innovation in clinical practice, or humanizing the way healthcare is delivered, Quality Exchange shares initiatives that have impacted outcomes and...
Events and Training

6th Annual National Forum on Patient Experience

August 8, 2018
Drive clinical outcomes, meaningfully partner with your patients, and transform your care. HQCA is proud to partner with the 6th Annual National Forum on Patient Experience, taking place in Toronto on September 24th-25th, 2018. PXForum18 is packed with insights and strategies...
HQCA Matters Blog

The Goldilocks philosophy of healthcare administration – What size is “just right”?

July 31, 2018
Andrew Neuner, Chief Executive Officer, HQCA Recently, there has been quite a heated discussion in Ontario (more on this here, here, and here) about whether healthcare bureaucracy costs (i.e., costs related to administration; not costs related to delivering front line care) are...
HQCA Matters Blog

Protecting civility in healthcare

July 10, 2018
Andrew Neuner, Chief Executive Officer, HQCA I recently posted a piece about the ideal conditions to pursue improved healthcare quality, which included ‘protecting civility’ as one of those essential conditions. Civility describes an interaction that is respectful, transparent and inclusive. In the healthcare...
HQCA News

Introducing FOCUS on Healthcare

June 22, 2018
FOCUS ON HEALTHCARE The FOCUS on Healthcare initiative is a new dynamic online reporting tool developed by the Health Quality Council of Alberta (HQCA). Displayed via a website, the tool will allow users to navigate data through user-friendly, interactive charts....
HQCA Matters Blog

In pursuit of quality, let’s be more like geese

June 18, 2018
Andrew Neuner, Chief Executive Officer, HQCA In reading Dr. Greg Powell’s recent Quality Matters piece; Quality, cost and continuity – A reflection on Falling Through the Cracks: Greg’s Story, I whole-heartedly agree that when we have conversations about improving the quality...
Events and Training

Registration now open for Certificate in Patient Safety & Quality Management Course

June 5, 2018
Registration is now open for the 2018-19 Certificate in Patient Safety & Quality Management Course. This is an accredited academic course recognized throughout Canada as a highly sought-after certification. Register now as enrollment is limited! Who can participate? Individuals from...
HQCA Matters Blog

Quality, cost, and continuity – A reflection on Falling Through the Cracks: Greg’s Story

May 24, 2018
Dr. Greg Powell, O.C., MD FRCPC The business of any healthcare system is that of helping people. When people think about their healthcare experience, they reflect on the care they received and what happened to them, or the outcomes of...