New study: EMS Key Performance Indicators

The Minister of Health has requested that the Health Quality Council of Alberta (HQCA) consult with stakeholders to make recommendations for a comprehensive suite of key performance indicators (KPIs) to inform the delivery of emergency medical services (EMS) across Alberta.

The HQCA is engaging with various health system partners across the province, including patients and family members, about their perspectives related to provincial KPIs. Their feedback will enable the HQCA to compile a list of proposed KPIs that align with Alberta’s Quality Matrix for Health (link to quality matrix page), and Quadruple Aim dimensions (patient experience, provider experience, patient outcomes, costs of care). 

The scope of this project includes most aspects of the EMS system in Alberta, including ground and air ambulance, inter-facility transfers, and EMS dispatch.

A report with the recommended provincial KPIs will be submitted to the Minister of Health in 2022.