As part of our work, the HQCA drafts what we call “frameworks” – guiding principles that help ensure patient safety and quality healthcare. Frameworks outline a set of principles for healthcare professionals that address specific issues within the system – for example, effective ways to deal with patient complaints or concerns. We are also involved in education initiatives and communications skills training that support the broad adoption of these frameworks.
Home → Healthcare Provider Resources → Frameworks
- Quality Exchange
- Alberta Quality Matrix for Health
- Education
- Frameworks
- Disclosure Framework
- Healthcare Quality & Safety Management: A Framework for Alberta
- Managing Disruptive Behaviour in the Healthcare Workplace – Provincial Framework
- Patient Concerns Management
- Patient Safety Framework
- Healthcare Facility Mock-up Evaluation Framework & Guidelines
- Quality & Safety Education Framework
- Global Patient Safety Alerts
- Healthcare Organizations
- Just Culture
- Medication Safety
- Patient Safety Review Guidebook
- Primary Healthcare Panel Reports
- ReLATE/ReSPOND Toolkit
- Patient Experience Awards
The HQCA holds an Annual Patient Experience Awards program to recognize and help spread knowledge about initiatives that improve the patient experience.