As part of our work, the HQCA drafts what we call “frameworks” – guiding principles that help ensure patient safety and quality healthcare. Frameworks outline a set of principles for healthcare professionals that address specific issues within the system – for example, effective ways to deal with patient complaints or concerns. We are also involved in education initiatives and communications skills training that support the broad adoption of these frameworks.
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The HQCA holds an Annual Patient Experience Awards program. In 2018, there were 27 applicants and 4 initiatives selected.