For the fifth year, the HQCA, in partnership with our Patient and Family Advisory Committee (PFAC), held the Patient Experience Awards program to recognize and help spread knowledge about initiatives that improve the patient experience in accessing and receiving healthcare services.
The following four initiatives were selected to receive the HQCA’s 2020 Patient Experience Awards. Videos about these teams are currently in production and will be shared later in 2020. Keep checking back, follow us on social media (links below), or sign up for our newsletter to make sure you catch their stories!
- The Wetaskiwin Primary Care Network (PCN) Prenatal Program, in collaboration with the University of Alberta and the Cree communities of Maskwacis, established the Elders Mentoring Program. Through the program, several Elders and grandmothers from Maskwacis work alongside staff to provide additional, culturally appropriate supports to Indigenous pregnant women and their partners in their prenatal clinic.
- The Performance Evaluation and Rhythm Follow-up Optimization through Remote Monitoring (PERFORM) team implemented remote monitoring for patients living with a cardiac implantable electrical device (CIED)more consistently across Alberta. Using remote monitoring, CIEDs can be connected at any time, wherever a cellular or WiFi network exists. This allows patients to be evaluated in their home to a similar extent as in a specialty face to face clinic visit, increasing access to appropriate and acceptable care in the community and without subjecting patients to excessive infectious risks as in the current pandemic.
- In partnership with Alberta’s critical care community, the Critical Care Strategic Clinical Network (CCSCN) led and facilitated the highly collaborative Provincial Intensive Care Unit (ICU) Delirium Initiative. This initiative team engaged patient and family advisors, operational leaders, and front-line healthcare professionals across Alberta Health Services to design, adapt, and implement leading practices for the prevention and management of ICU-associated delirium into the Alberta context. These efforts resulted in a standardized provincial approach to this aspect of care in both adult and pediatric critical care settings.
- The Virtual Opioid Dependency Program (VODP)uses a completely virtual clinic model to connect a doctor-led, multidisciplinary team with clients referred for opioid agonist therapy (OAT; e.g., methadone or buprenorphine/naloxone). Assessment, treatment, and support are provided via videoconference, telephone, and texting, and are delivered in conjunction with a pharmacist in the local area for OAT medication dispensing.