For the sixth year, the HQCA, in partnership with our Patient and Family Advisory Committee (PFAC), held the Patient Experience Awards program to recognize and help spread knowledge about initiatives that improve the patient experience in accessing and receiving healthcare services.
The following four initiatives were selected to receive the HQCA’s 2021 Patient Experience Awards. Videos about these teams are currently in production and will be shared later in 2021. Keep checking back, follow us on social media (links below), or sign up for our newsletter to make sure you catch their stories!
- Alberta Health Services’ (AHS) two adolescent mental health units at the Foothills Medical Centre collaborated with patients, family, staff, and community artists to design and create the Hope Hallway. The Hope Hallway transforms the traditional, institutionalized feel of the hospital to one that is teen-friendly, hopeful, comforting, and engaging.
- The Life Medical Clinic and McLeod River Primary Care Network are working together to reduce the impact of financial strain (RIFS)on their patients. They developed and implemented a screening tool that creates a safe space to have a conversation with a patient about the impact of finances on their health. The clinic worked closely with the Alberta Health Services Health Promotions team to map the local agencies who could provide appropriate supports for each patient.
- The Stollery Children’s Hospital Patient and Family Centred Care team facilitated conversations with families of medically complex children, to understand how they were uniquely impacted by the COVID-19 restrictions and quarantine and created a series of virtual caregiver support sessions. This AHS initiative created a virtual community to help families cope and navigate challenges with supportive peers and providers through the pandemic.
- The medical assistance in dying (MAID)program at AgeCare provides residents with compassionate end-of-life care in a peaceful and supportive space, surrounded by the people most important to them. The COVID-19 pandemic created new challenges for residents across Alberta seeking MAID. AgeCare acted quickly and worked with the MAID navigation team at Alberta Health Services to continue to accept transfers for MAID by providing a dedicated space for transfers during the pandemic, ensuring the safety and comfort of all involved.