Continuing Care: COVID-19

This Quality Exchange focuses on how residents and families were supported during COVID-19 at a selection of continuing care sites across Alberta.

The COVID-19 pandemic presented many challenges. Continuing care operators had to quickly adapt to public health orders and enforce safety protocols including guidelines on isolation, visitation restrictions, the assignment of staff to a single site, and more.

In an effort to glean leading practices, the HQCA identified the facilities that scored higher than their zone and provincial peers in the Family Experience Survey of the HQCA COVID-19 Continuing Care Study in the summer/fall of 2020.

In 2021, we reached out to stakeholders from 10 sites across each of the Alberta Health Services zones to understand the reasons for these higher scores.

Our conversations centred around the question: What do you think may have contributed to your facility scoring higher than peers in the Family Experience Survey of the HQCA’s COVID-19 Continuing Care Study?

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Supporting resident and family experiences in continuing care during the COVID-19 pandemic

Read about the four principal themes that emerged for continuing care facilities during the pandemic: 1) Communications and engagement 2) Teamwork and collaboration 3) Person-centred care 4) Leadership