Satisfaction & Experience with Healthcare Services Survey

Posted Dec 11, 2014

On December 11, 2014 we released the results of our biennial survey of Albertans’ satisfaction and experience with healthcare services. Overall, 66%
of Albertans were satisfied with healthcare services they received, compared to 64% in 2012. These results have gradually improved from 52% in 2003.

Download a highlights document and the full report here.

“The HQCA takes pride in bringing the voice of Albertans to health policy makers and health service providers through this research,” said Andrew Neuner, Chief Executive Officer, HQCA. “These results show we are clearly moving in the right direction, although there is still room for improvement in a number of areas.”

The survey of 4,424 Albertans measures general perceptions of healthcare and actual healthcare experiences over the previous 12 months, as well as satisfaction with specific health services province-wide.

Most results in the 2014 survey remain relatively unchanged compared to the 2012 survey. There were some notable and significant improvements in a few areas:

  • 77% of respondents who received healthcare services in Alberta in 2014 rated the quality of care as excellent or good, which is the same as 2012 (77%).
  • 52% of Albertans rated access to healthcare services as easy, similar to 2012 (51%). However, significantly fewer respondents in 2014 said access was very difficult, compared to 2012.
  • 52% of respondents in 2014 rated how well healthcare professionals coordinated their efforts to serve their needs as very good or excellent, which is significantly higher than 2012 (49%). This is the first time a significant increase occurred in this area since 2003.
  • 84% of respondents said they have a family doctor, relatively unchanged from 2003. 85% of those with a family doctor are satisfied with the services they have received and 76% rate ease of access to family doctor services as easy (unchanged from 2012).
  • 10% of Albertans who received healthcare services in 2014 had a serious complaint (about their care). This is significantly fewer than 13% in 2012.