2019 Results released – Designated Supportive Living Resident and Family Experience Surveys
September 23, 2020
The HQCA released the results of its 2019 designated supportive living resident and family experience surveys. This is the third time the HQCA has conducted these designated supportive living surveys; previous surveys were conducted in 2016 and 2013-14.
Although these surveys were completed in 2019, prior to the pandemic, the results provide valuable insights into areas of success and opportunities for improvement in designated supportive living that can support future planning.
On a scale of 10, the average Overall Care Rating provided by residents was 7.8, and 8.4 by family members, with no significant change since the previous survey in 2016.
The HQCA determined Actions for Improvement that have the greatest potential to improve the overall experience of residents and family members with DSL. These Actions for Improvement include areas such as staffing, cleanliness, and information sharing.
Survey results, and a list of individual site scores in ranked order by Alberta Health Services (AHS) Zone, can be found in the reports.