Announcing the 2021 HQCA Patient Experience Awards recipients

Posted May 11, 2021

In a year filled with extraordinary healthcare demands and challenges because of the COVID-19 global pandemic, the Health Quality Council of Alberta (HQCA) today recognized four initiatives that positively impact Albertans’ experiences accessing and receiving healthcare services.

“Improving patients’ and their loved ones healthcare experiences and delivering truly person-centred care requires deliberate effort. It doesn’t just happen. For me, common themes among this year’s recipients are enquiry, responsiveness, and empowerment,” says Sue Peters, Acting Chair of the HQCA Patient and Family Advisory Committee. “Each of these teams asked and listened to what matters to those they serve, responded to and made improvements based on those needs and preferences, and empowered their patients and families to guide their own care.”

The Patient Experience Awards were established by the HQCA and its Patient and Family Advisory Committee to recognize and spread knowledge about initiatives that improve the patient’s overall experience in accessing and receiving healthcare services.

Click here to read about the 2021 recipients.

Click here to read the news release.