Healthcare basics for Albertans now available

Together with patients, families, citizens and healthcare providers, Alberta Health Services is launching the first in a series of topics for Albertans to understand the healthcare landscape. Healthcare 101 is an online information series

Read more →

Patient Concerns Management Framework

In 2007, under the direction of the Health Quality Network (HQN), the HQCA first created the Patient Concerns/Complaints Resolution Provincial Framework to help organizations develop, implement, and refine processes to effectively manage the

Read more →