“Paper” for the win

D'Arcy Duquette, Chair of the HQCA's Patient and Family Advisory Committee, shares thoughts about how healthcare leaders can 'walk the talk' of patient-centred care by listening to and acting on the voices of the patients they serve.

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Quality Exchange Virtual Open House- Wing Kei Care Centre

Wing Kei Care Centre was the second of a four-part series highlighting facilities that are making improvements in long-term care across Alberta. The staff at the Wing Kei Care Centre joined the HQCA in this webinar experience to explain how they used feedback from family members to improve the resident experience.

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