Executive Director, Charlene McBrien-Morrison, comments on why listening to and acting on patient feedback and input is critical to "walking the talk" of a patient-centred healthcare system.
Wing Kei Care Centre was the second of a four-part series highlighting facilities that are making improvements in long-term care across Alberta. The staff at the Wing Kei Care Centre joined the HQCA in this webinar experience to explain how they used feedback from family members to improve the resident experience.
The HQCA is pleased to profile Wing Kei Care Centre as the second in a four-part series featuring positive stories from long-term care facilities in Alberta.
The HQCA is pleased to announce significant governance changes, including a new Board Chair and new Board member appointments.
Presenting the Health Quality Council of Alberta's 2017-18 annual review. It records the ways we are making an impact in Alberta's healthcare system.
To improve the quality of healthcare in Alberta, providers and decision-makers need to understand the patient perspective. Kyle Kemp, senior data manager and lead with the HQCA, shares his perspective on the importance of patient experience surveys and how they can help capture this.
The HQCA hosted its first ever virtual open house experience. During this webinar, the staff at Westview Care Community highlighted their challenges and successes in improving resident experience and enhancing patient care.
The HQCA is helping to plan the hospitals of the future. We've contributed to the new CSA Z8000 Standard for planning and design for new healthcare facilities in Canada.
Kristina Watkins, HQCA employee and alumna Re-Imagine facilitator, shares a bit about the HQCA’s approach to building a high-performing team.
Introducing a new program from the HQCA. Quality Exchange shares information about positive things happening in Alberta's healthcare system.