Patient Concerns Management Framework

In 2007, under the direction of the Health Quality Network (HQN), the HQCA first created the Patient Concerns/Complaints Resolution Provincial Framework to help organizations develop, implement, and refine processes to effectively manage the

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2017 Patient Experience Award Recipients Announced

This year’s Patient Experience Awards once again highlighted the amazing work underway in the province to make positive impacts on the patient experience. For the second year, the HQCA, in partnership with our Patient/Family Safety Advisory

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FOCUS on ED

We are excited to have launched a new interactive online tool, FOCUS on Emergency Departments. It provides an unprecedented amount of information from the last five years about the 16 busiest emergency departments in Alberta and allows

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EVENT: Patient-Oriented Research Training Program

Session 6 - Closing the Gap: Knowledge Translation and Patient Oriented Research Wednesday, October 5, 2016 - 4:30 p.m. to 6 p.m. This free event is hosted by the Career Development Platform of the Alberta SPOR SUPPOR Unit, with Guest

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Alberta Home Care Client Experience Survey

On September 8, the HQCA released results of its first survey of clients’ experiences with home care services in Alberta. The purpose of the survey was to capture the experiences of and obtain feedback from seniors aged 65 and older receiving long

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Relationship, Information, and Management Continuity

Given the critical role continuity of care plays in the healthcare system, the HQCA conducted an in-depth study to understand the conceptualization and measurement of continuity of care by determining the factors that influence both seamless and

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Patient Experience Awards

This year, the HQCA, together with its Patient/Family Safety Advisory Panel, established the Patient Experience Awards to provide recognition to individuals or teams of healthcare workers in Alberta involved in implementing an initiative that

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