The HQCA conducts surveys to capture feedback from seniors, ages 65 and older, about their experience with long term supportive or maintenance home care services. We share the survey information we collect and analyze with all home care providers, healthcare professionals, Alberta Health Services and Alberta Health to help inform future improvements.
From October 2018 to March 2019, the HQCA conducted its second seniors home care client experience survey. The 2019 report highlights areas of success and identifies potential improvement opportunities related to home care client experiences across Alberta. This survey was also conducted in 2015, and a report released in 2016.