From January to March 2020, the HQCA interviewed 27 residents from 18 designated supportive living sites across Alberta.
The study sought to understand what factors contributed to residents’ experiences and to explore if their experiences differed based on whether they lived in a high- or low-ranking site according to the Overall Care Rating the site received from the 2019 HQCA Designated Supportive Living Resident Experience Survey.
Although these interviews were completed in early 2020, prior to the COVID-19 pandemic, the findings provide a better understanding of residents’ experiences that can help leaders, operators, and staff learn how best to support residents as individuals throughout their entire designated supportive living journey.
This work was a follow-up to a pilot study completed in 2017.
Alberta Continuing Care Act language effective April 1, 2024. Historical references to home care and facility-based continuing care (including home care, designated supportive living, and long term care) may not reflect the updated language or terms found in the new Alberta Continuing Care Act. Refer to the Alberta Health Services Continuing Care Glossary for definitions.
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