A just culture is an atmosphere of trust in which healthcare workers are supported when something goes wrong with patient care.
Organizations with a just culture see errors as opportunities to learn and to improve the healthcare system. Healthcare workers trust their organization and feel that staff are treated fairly when they are involved in a patient safety event, including when they make an error.
Course Information
- Title: Just Individual Assessment (JIA)
- Duration: 4.5 hours
- Structure: 30 minutes of eLearning pre-work and a four-hour case study workshop
- Format: Virtual (no cost) or in-person organization-specific sessions can be arranged on request. Please note that there is a cost associated with the in-person session.
- Who: this courses is open to healthcare professionals, including point-of-care staff, educators, administrative and support staff, quality and patient safety professionals, leaders and anyone interested in creating a more just culture in their workplace.
- Prerequisite: we recommend that SSA is taken as a pre-course to JIA.
Upcoming offerings:
- 2025
- June 4, 2025 from 8:30 a.m. – 12:30 p.m. (MST)
- December 3, 2025 from 8:30 a.m. – 12:30 p.m. (MST)
- 2026
- February 12, 2026 from 8:30 a.m. – 12:30 p.m. (MST)
After this course, you will be able to:
- use a standardized approach to evaluate the accountability of an individual involved in a patient safety event
- consider the system factors that may have influenced individuals involved in patient safety events
- determine whether restorative or disciplinary actions should be considered when an individual is involved in a patient safety event.
- understand how the JIA fits into a just culture.
How to register
For information on how to register as well as other details about these courses, please email info@hqca.ca.
Help us promote the course at your healthcare workplace
Email info@hqca.ca to request a poster to display at your workplace.