A just culture is an atmosphere of trust in which healthcare workers are supported when something goes wrong with patient care.
Organizations with a just culture see errors as opportunities to learn and to improve the healthcare system. Healthcare workers trust their organization and feel that staff are treated fairly when they are involved in a patient safety event, including when they make an error.
If you are interested in taking the Just Individual Assessment (JIA) courses, we recommend that SSA is taken as a pre-course to JIA.
Course Information
- Title: Systematic Systems Analysis (SSA)
- Duration: 4.5 hours
- Structure: 30 minutes of eLearning pre-work and a four-hour case study workshop
- Format: Virtual or in-person organization-specific sessions can be arranged on request. Please note that there is a cost associated with the in-person session.
- Who: this course is open to healthcare professionals, including point-of-care staff, educators, administrative and support staff, quality and patient safety professionals, leaders and anyone interested in creating a more just culture in their workplace.
Upcoming offerings:
- 2025
- May 6, 2025 from 8:30 a.m. – 12:30 p.m. (MST)
- November 19, 2025 from 8:30 a.m. – 12:30 p.m. (MST)
- 2026
- January 22, 2026 from 8:30 a.m. – 12:30 p.m. (MST)
After this course, you will be able to:
- use a consistent, systems-based approach for understanding patient safety incidents
- look beyond the contribution of the individuals and consider how complex, interacting elements of the entire healthcare system can influence care
- understand how the SSA fits into a just culture
How to register
For information on how to register as well as other details about these courses, please email info@hqca.ca.
Help us promote the course at your healthcare workplace
Email info@hqca.ca to request a poster to display at your workplace.