Surveying Patients About Primary Care Experience

We developed our Primary Care Patient Experience survey with patients, specifically for Alberta’s primary care physicians and their teams.

Family physicians receive feedback that is:

• Standardized: Compare your results with peers across the province.
• Actionable: Identify quality improvement opportunities and capture Alberta Health’s updated patient experience indicator (Schedule B).
• Credible: Trust a survey that has been rigorously tested by more than 10,000 patients, and leveraged by hundreds of clinics since 2018.

Topics that matter to your patients

With approximately 25 questions, this survey covers a range of topics that allow you to identify opportunities for improvement and reflect on what’s working well, including:

• Overall rating
• Communication
• Access
• The primary care team
• Patient characteristics
• Optional survey modules include questions on: Treatment plans, care priorities, the EQ-5D-5L measures on health status, as well as additional patient characteristics.

“It’s important to highlight the support the HQCA provides
in implementing and administering this survey in primary care across Alberta,
minimizing the time and resources primary care clinics need to do this critical work.”

Dr. Maria J. Santana is provincial director, Patient Engagement for the Alberta Strategy for Patient-oriented Research.

Sign up today

Family physicians, clinics or PCNs can sign-up with the HQCA so that their patients can participate in the survey. The survey takes about 10-15 minutes for patients to complete.