In July 2013, the HQCA finished three years of data collection on patients’ experience of care in Alberta’s 15 busiest urban and regional emergency departments (13 adult and two pediatric hospital emergency departments). These EDs are historically characterised as having the highest-volume, longest wait times, and poorest patient experience. The survey data was combined with ED data to analyze and validate the patient experience of urgency and wait times. Unlike the HQCA’s 2007 and 2009-10 ED surveys, which sampled patients during a single two-week period, from 2010 to 2013 data collection occurred every two weeks using smaller samples to examine changes and trends over time.
The Urban and Regional Emergency Department Patient Experience Report (2010-2013) was made public in December 2014 and presented survey results from the 13 adult emergency departments in the province. Results were reviewed with a variety of stakeholders in Alberta’s healthcare system to further the use of the survey data for quality improvement efforts.
The pediatric version of the survey was used to collect data from patients who were 12 years of age or younger and visited the Alberta Children’s Hospital or the Stollery Children’s Hospital. Results for this report were released in August 2015.